Terms of use

These terms are the agreement between you and Antony Levell, trading as Thred about your use of Thred. By creating an account or using the service you accept them. If you do not accept them, do not use it. The privacy notice explains how we handle your data and forms part of this agreement.

1. Who we are

The service is operated by Antony Levell, trading as Thred (“we”, “us”). You can reach us at [email protected]. That email is also where to send complaints, privacy requests and legal notices.

2. What the service is

You set a learning goal. We build a path of steps towards it and an AI tutor teaches you each step, asks you questions and marks your answers. Along the way the service writes pages, and can make exams, quizzes, flashcards and other documents for your goal. You can also add your own books, notes and files for it to work from.

All of this is generated by large language models, which means it can be wrong. It is a study aid, not a source of truth, and not professional advice of any kind — medical, legal, financial or otherwise. Check anything that matters against a reliable source. Your institution decides what counts as acceptable use of AI in your coursework; check what your course allows before submitting anything derived from the service. That responsibility is yours.

3. Your account

You must be 16 or over and may hold one account. Give us a real email address, keep your password to yourself, and tell us promptly if you think someone else has got into your account. You are responsible for what happens under it. When you first sign in you are asked to set a goal before anything else, because every part of the service is built from one; you can change it, park it or add others later.

4. What you upload, and what we make

Your material stays yours. You keep ownership of everything you upload and of what you write. You give us a limited licence to store and process it, solely to run the service for you. We do not use it to train models, we do not publish it, and it is visible only to your account.

What we generate for you.As between you and us, you may use the pages, quizzes, documents and other output made for your account for your own study and any lawful purpose. Because it is machine-generated, similar output may be produced for other people, and we cannot promise that it is free of anyone else's rights.

You confirm you have the right to upload what you upload.Most set texts and papers are copyright. Personal study use is generally what copyright exceptions exist for, but the position varies by country and by publisher, and it is your responsibility. Do not upload material you are not entitled to hold a copy of, and do not use the service to copy, share or redistribute anyone's work. If a rights holder tells us something has been uploaded without permission, we may remove it.

Sensitive content.Do not upload other people's personal data (for example patient records, client files or student records) unless you are entitled to and have a lawful basis to do so. Study material is fine; real case files are not.

5. Acceptable use

You agree not to:

• break the law or use the service to help anyone else do so;
• upload anything unlawful, or anything that infringes someone else's rights, or that contains malware;
• try to get round plan limits, rate limits or security, probe the service for weaknesses, or access anything that is not yours;
• automate access, scrape the service, resell access, or share one account between several people;
• create extra accounts to get a second trial or to get round the free plan; or
• use the service, or its output, to build a competing product or to train another model.

6. The trial, the free plan and Plus

The trial. A new account starts with a 7-day free trial with everything switched on, including reading in your own books and files. You must add a payment card to start it. Nothing is charged during the trial; when it ends, your card is charged for the plan you chose and the subscription continues until you cancel. If you cancel before the trial ends you pay nothing. A trial is available once per account.

The free plan. When a subscription ends, because you cancelled it or a payment could not be taken, your account moves to the free plan. You keep every page, document and conversation you have, for as long as the account exists. You can have 1 goal active at a time and ask the tutor up to 20 questions a day (the count resets at midnight UTC). Adding new books, notes or files, and running more than one goal at once, need Plus.

Plus. £11.99 a month, or £89.99 a year, including any VAT due. It removes the daily limit and the one-goal limit and lets you add your own material. It includes an allowance of model usage for each billing period, set well above normal use; it exists to stop one account running up an unbounded bill. If you reach it, lessons and everything you already have carry on, and the allowance refills when the next billing period starts.

7. Payment, renewal and reminders

Payment is taken by Stripe; we never see your card details. Subscriptions renew automatically at the end of each period, monthly or yearly, until you cancel, and we charge the card you have on file.

The first charge. Your card is saved when you start the trial and is charged automatically on the day it ends. We send a reminder before that first charge.

Reminders. We remind you before a yearly plan renews, and send any other reminders the law requires, to the email address on your account.

Failed payments. If a payment fails, Stripe retries it and we tell you, so you can update your card. If it still cannot be taken, your account moves to the free plan.

Price changes. If we change the price of your plan we will tell you at least 30 days before the change applies to you, and you can cancel before it does.

8. Cancelling, and your right to a refund

You can cancel at any time from Settings, in a couple of clicks. You keep Plus until the end of the period you have paid for, and then move to the free plan. Nothing is deleted when you cancel.

If you are a consumer in the UK or EU, you have 14 days from the first charge to cancel a new subscription and be refunded. If you started using Plus during those 14 days you have asked us to provide it immediately, so we may keep a proportionate amount for the time you had it; otherwise you get a full refund. Cancelling before the trial ends costs you nothing. Outside that period we do not generally refund part-used periods, but if the service has not worked for you, write to us and we will look at it fairly. Nothing in this section affects your statutory rights.

9. Fair use

Besides the plan limits above, there are limits on how fast the expensive parts can be asked for. They are set far above anything a person doing normal work would reach, and exist because the service runs on shared servers. If you hit one you will get a clear message and a wait, not a suspension.

10. Measurement

We record how the app is used by signed-in accounts, such as which steps were reached (that a goal was set, that a lesson finished), so we can tell what works. We never measure the content of your account: not your goals' wording, sources, pages or conversations. Advertising measurement happens only if you opt in. The privacy notice sets out exactly what is collected, why, and how to say no.

11. Deleting your data

Start over in Settings empties your account: every page, source, conversation and uploaded file. It cannot be undone, and there is an export button beside it. Ask us and we will delete the account itself. Deleting your data does not cancel a subscription; cancel that from Settings first.

12. Changes to the service

This is new software and it changes often. Features may move, improve or be withdrawn, and there will be periods where something is broken. Work that is running when a server restarts may not finish; anything already written is kept, and the app will tell you what happened. If we make a change that materially reduces what a paying subscriber receives, we will tell you and you may cancel.

13. What we do not promise, and our liability

The service is provided “as is”. We do not promise it will be available without interruption, that generated material will be accurate or complete, or that it will suit your course or help you pass an exam. Please keep your own copies of anything you cannot afford to lose.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited, and nothing affects your statutory rights as a consumer. Subject to that, we are not liable for losses that were not a reasonably foreseeable result of our breach, for business losses, or for loss of data you could have backed up or exported, and our total liability to you in connection with the service is limited to what you paid us in the twelve months before the claim.

14. Suspension and ending

You can stop using the service whenever you like. We may suspend or close an account that is being used to break these terms, to get round the plan limits, or to upload material somebody has no right to; unless the law or an urgent security issue prevents it, we will tell you why first and give you the chance to export your work. If we ever close the service, we will give you reasonable notice, time to export, and a refund of any period you have paid for and not had.

15. Changes to these terms

If we change these terms in a way that matters we will email you before it takes effect, and the date at the top of this page will change. If you do not agree to a change you can cancel and stop using the service; continuing to use it after the change takes effect means you accept it.

16. General

These terms and the privacy notice are the whole agreement between you and us about the service. If part of them is found unenforceable the rest stands. If we do not enforce a term straight away, we have not given it up. You may not transfer your account to someone else; we may transfer our side of this agreement to a successor of the business if it does not reduce your rights, and we will tell you if we do. Nobody else has any right to enforce these terms.

These terms are governed by the law of England and Wales. If you are a consumer you may bring a claim in the courts of the part of the UK where you live, and you keep the protection of any mandatory consumer law of the country you live in. Otherwise the courts of England and Wales have exclusive jurisdiction. If something goes wrong, write to [email protected] first; most problems can be settled without anyone going to court.